Shipping, Returns and Guarantee
| SAME DAY SHIPPING
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Our goal is to ship it by 2pm Mon-Fri if you order before then. Those couriers, we don't control them, but I hope they're fast too! |
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FREE SHIPPING
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| Free NZ-wide shipping all order |
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| BONBODI MAKE IT RIGHT GUARANTEE |
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We have the Bonbodi "Make It Right" Guarantee. If you are unsatisfied with your Bonbodi product for any reason, please get in touch and give us the opportunity to make it right. We will do as much as we can to keep you happy. To get in touch email
thegirls@bonbodi.com
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International Shipping
Please note, we are unable to ship international packages weighing more than 2kg.
All parcels are shipped via NZ Post Couriers. Shipping rates are calculated at checkout based on the weight of your order. International parcels may be subject to delay due to the ongoing pandemic. Please allow up to 2 working days before dispatch.
Australia
NZ Post 2-10 working days – from $15
Canada
NZ Post 8-15 working days – from $20
Cyprus, Malta
NZ Post 8-15 working days – from $20
Gibraltar, Liechtenstein, Norway, Switzerland
NZ Post 8-15 working days – from $20
New Zealand
NZ Post 8-15 working days – from $20
United Arab Emirates
NZ Post 8-15 working days – from $20
USA
NZ Post 8-15 working days – from $20
Belgium, Ireland, Luxembourg, Netherlands
NZ Post 8-15 working days – from $20
Guernsey, Jersey
NZ Post 8-15 working days – from $20
France, Germany, Monaco
NZ Post 8-15 working days – from $20
Austria, Denmark, Finland, Portugal, San Marino, Italy, Sweden
NZ Post 8-15 working days – from $20
Andorra, Bulgaria, Croatia, Czechia, Estonia, Greece, Hungary, Latvia, Lithuania, Poland, Romania, Slovakia, Slovenia
NZ Post 8-15 working days – from $20
Greenland, Iceland, Albania, Bosnia & Herzegovina, Faroe Islands, Kosovo, Montenegro, North Macedonia, Serbia, Turkey
NZ Post 8-15 working days – from $20
Belarus, Ukraine, Mexico
NZ Post 8-15 working days – from $20
Bahrain, Bangladesh, Brunei, Cambodia, China, Hong Kong SAR, India, Indonesia, Japan, Kuwait, Laos, Macao SAR, Malaysia, Myanmar (Burma), Nepal, Oman, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, Vietnam, South Africa
NZ Post 3-10 working days – from $20
Notice
Please note that Bonbodi Brand is not liable for any lost or stolen packages.
It is the customers responsibility to ensure that the delivery address is inputted correctly. If given the wrong address, and the parcel is returned to Bonbodi Brand, you will be required to pay an additional shipping fee to ensure the parcel is re-delivered to the correct address.
Customs, Duties and Local Taxation
Please note that international orders may be subject to customs clearing/duties, local taxation and additional processing charges which vary from country to country. Therefore, we encourage you to contact your local customs office for more information.
Bonbodi Brand are not responsible for these fees, these are the responsibilities of the customer. Any parcels returned to
Bonbodi Brand from customs clearing due to the customer not paying their fees will not be refunded.
Please note that customs clearance procedures can sometimes cause delays to your delivery.
General Delivery Information
Please note orders are not processed Friday Saturdays, Sundays and NZ Bank Holidays.
Bonbodi cannot be responsible for unanticipated delays. Please email thegirls@bonbodi.com if your order does experience a delay by NZ Post and we will do our very best to help.
As soon as your order is dispatched, you will receive a shipping confirmation which will allow you to track the status of your shipment online. Should there be any unforeseen delays with processing your order, you will be notified within 48 hours from when the order was placed.
Changes to Your Order
If you wish to cancel or modify your order, please send an email within 24 hours of placing your order to thegirls@bonbodi.com Our hours are Monday–Thurs, 9AM–5.00PM. We will try to accommodate your request, but once an order has been submitted we cannot guarantee the purchase can be cancelled or modified. Once the order has been processed & fulfilled, no changes or cancellations can be made.
Errors and Inaccuracies
Our goal is to provide complete, accurate, and up-to-date information on our website. Unfortunately, it is not possible to ensure that any website is completely free of human or technological errors. This website may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and product information. We reserve the right to correct any errors, inaccuracies or omissions, including after an order has been submitted, and to change or update information at any time without prior notice.
Product images on our website are displayed as accurately as possible but colours may vary and we cannot guarantee your computer, phone or tablet will display colours accurately.
If we have emailed you regarding your order and have not had a response after 5 business days, we will treat the order as cancelled.
